Customer Care has a dedicated an in-house travel agency. This ensures immediate access to any available seats, lower travel costs and faster re-ticketing.
Our in-house travel agents are also experts in liaising with commercial airlines to accommodate stretchers, oxygen and medical escort teams.
Customer Care’s travel assistance services include:
- Assistance with lost passports and other travel documents
- Help locating consulates and embassies
- Arranging travel for family members to be with sick or injured loved ones overseas
- Locating local legal representation
- Relaying urgent messages
- Emergency cash transfers
- Co-ordination of emergency travel and accommodation arrangements