Worldwide Travel Assistance

Customer Care has a dedicated an in-house travel agency. This ensures immediate access to any available seats, lower travel costs and faster re-ticketing.


Our in-house travel agents are also experts in liaising with commercial airlines to accommodate stretchers, oxygen and medical escort teams.


Customer Care’s travel assistance services include:


  • Assistance with lost passports and other travel documents
  • Help locating consulates and embassies
  • Arranging travel for family members to be with sick or injured loved ones overseas
  • Locating local legal representation
  • Relaying urgent messages
  • Emergency cash transfers
  • Co-ordination of emergency travel and accommodation arrangements