Customer Care provides medical assistance services to travellers, expatriate employees and credit card customers via corporate and leisure travel insurance as well as directly to organisations.
If a medical or travel emergency arises, our customers can contact a 24-hour emergency contact centre via a toll free or reverse charge phone call.
Our medical team of registered nurses, doctors, intensive care specialists and aero medical experts provide:
- Referral to medical providers or other health facilities
- Medical case management
- Emergency Medical Consultation and Support
- Medical monitoring
- Medical repatriation and evacuation management
- Interpreting medical reports and liaising with medical staff overseas
- Guarantee of hospital/medical expenses
- Liaison with family physician
- Return of mortal remains