Worldwide Medical Assistance

Customer Care provides medical assistance services to travellers, expatriate employees and credit card customers via corporate and leisure travel insurance as well as directly to organisations.


If a medical or travel emergency arises, our customers can contact a 24-hour emergency contact centre via a toll free or reverse charge phone call.


Our medical team of registered nurses, doctors, intensive care specialists and aero medical experts provide:


  • Referral to medical providers or other health facilities
  • Medical case management
  • Emergency Medical Consultation and Support
  • Medical monitoring
  • Medical repatriation and evacuation management
  • Interpreting medical reports and liaising with medical staff overseas
  • Guarantee of hospital/medical expenses
  • Liaison with family physician
  • Return of mortal remains