Customer Care Pty Limited (Customer Care) is committed to protecting the privacy of your personal information.
As part of Customer Care’s commitment to good privacy practice, Customer Care has adopted the National Privacy Principles described in the Privacy Act 1988 (Cth). This Privacy Statement tells you how Customer Care collects, uses, distributes and protects your personal information. Customer Care encourages you to read this Privacy Statement carefully so that you understand our information handling practices.
Collection of Your Personal Information
As a general rule, information that can directly identify a customer or online visitor is collected only when offered by the visitor voluntarily and on an informed basis.
In order to provide you with the services you have requested, Customer Care may need to collect and use personal information from time to time. If Customer Care is not provided with all the personal information Customer Care requests, Customer Care may not be able to provide you with its services.
Customer Care normally collects personal information such as your e-mail address, name, home or work address or telephone number. Customer Care also collects anonymous demographic information, which is not unique to you, such as your area code, age, gender, preferences, interests and favourites.
There is also information about your computer hardware and software that is automatically collected by Customer Care. This information can include: your IP address, browser type, domain names, access times and referring web site addresses. This information is used by Customer Care for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Customer Care web Site.
Purpose of Collection
Customer Care may need to collect personal information so that it can:
- identify customers, potential customers and their representatives;
- inform you of any initiatives Customer Care thinks may be of interest to you;
- inform you about Customer Care’s goods and services and the benefits of being a customer of Customer care;
- provide you with information about offers, sales, products or other benefits that may become available from time to time;
- advise you of marketing initiatives that it thinks might be of interest to you;
- seek your opinion or comments about Customer Care’s products and/or services;
- carry out billing or debt recovery activities;
- carry out administration, management, quality assurance and complaint handling activities in a professional and efficient manner.
If you would prefer not to receive information about Customer Care’s goods and services, you can contact Customer Care’s privacy officer to be removed from the relevant circulation list. Contact details for Customer Care’s privacy officer appear at the end of this statement.
Customer Care may require written confirmation of a request to be removed from our circulation list, for example where legislation requires us to provide particular communications to the individual concerned.
Sensitive Information
Customer Care may from time to time need to collect sensitive information about you. However, where Customer Care is required to, and it is practicable to do so, Customer Care will seek your consent before collecting your sensitive information and inform you of the purpose at the same time.
Use of Personal Information
Customer Care will use personal information:
- to identify individuals and protect them from unauthorised access to their personal information, accounts or services;
- to improve its services to you or others;
- for the purpose for which it was collected, or for a related purpose (or a directly related purpose in the case of sensitive information) that the individual concerned would reasonably expect from Customer Care;
- to resolve services and billing disputes;
- to detect and protect Customer Care against fraud, error and other criminal activity;
- to improve its marketing and/or promotional activities;
- for other purposes permitted, required or authorised by or under law; and
- for any other purpose, where an individual has consented to its use for that purpose.
Disclosure
Except where indicated above, Customer Care will not disclose your personal information to a third party unless:
- the disclosure is for a primary purpose for which the information was collected;
- the individual concerned has consented to the disclosure;
- the third party is our agent or contractor, in which case Customer Care will require them to disclose and to use the personal information only for the purpose for which it was disclosed;
- the third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of its assets and business;
- the third party is a credit reporting agency, your creditor, banker, financier, credit provider, mortgage insurer or trade insurer;
- there are reasonable grounds to believe that disclosure is necessary to prevent or lessen a threat to your life or health or that of another person; the disclosure is to a related body corporate;
- the disclosure is reasonably necessary for the establishment, exercise or defence of a legal or equitable claim;
- the disclosure is permitted, required or authorised by or under law; or
- it relates to the sale of the business.
Quality & Correction
At all times Customer Care strives to ensure that the information it holds about you is accurate, complete and up-to-date. If at any time you believe the personal information that Customer Care holds about you is incorrect, incomplete or inaccurate, you should let Customer Care know. Customer Care will use all reasonable efforts to correct the information.
Security of your Personal Information
Customer Care secures your personal information from unauthorised access, use or disclosure.
Customer Care secures the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure.
When personal information (such as a credit card number) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Access to your personal information by our personnel is limited to those who specifically need it to conduct their business responsibilities.
Customer Care’s personnel are responsible for handling personal information in accordance with the Privacy Act 1988 (Cth). Customer Care educates its personnel about the requirements of the National Privacy Principles and the Privacy Act 1988 (Cth).
Customer Care will keep your information so that it can continue to provide the products and services you have requested to you.
Customer Care will take reasonable steps to destroy or permanently de-identify personal information when it is no longer required.
Use of Cookies
The Customer Care may collected aggregated information by using "cookies".
A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
Customer Care may use cookies to track use of its web site, and to compile statistics on visits to the site in an aggregated form and log anonymous information such as:
- the address of a user’s server;
- a user’s top level domain (such as .com. or .au);
- the date and time of a user’s visit;
- the pages a user accessed and downloaded;
- the search engine a user used;
- or what type of browser was used.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalise Customer Care pages, a cookie helps Customer Care recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Customer Care web site, the information you previously provided can be retrieved, so you can easily use the Customer Care pages that you customised.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Customer Care web site.
Changes to this Statement
Customer Care may update this Statement of Privacy from time to time. Customer Care reserves the right to change this Statement of Privacy at any time. Customer Care will notify you by posting an updated version of its Statement of Privacy on our website. The amended Statement of Privacy will apply whether or not Customer Care has given you any notice of any change.
Complaints
If you have a complaint about the privacy of your personal information, Customer Care asks you to notify it immediately in writing. Customer Care will promptly acknowledge and investigate complaints. At all times Customer Care will respect and protect the privacy and confidentiality of your personal information.
Contact Information
For further information or response to specific queries relating to this Statement of Privacy, please let us know by contacting us at:
Privacy Officer
Private Bag 913
North Sydney NSW 2059 AUSTRALIA
Facsimile: +61 2 9202 8220
Email:privacy@customercare.com.au