Customer Care Philosophy & Culture

Customer Care operates on the belief that they deliver the best 24-hour telephone customer service to their internal and external clients.

Their internal customer service is reflected in the high level of respect, acceptance, support and professionalism that the team members show to each other.

It is imperative that every team member answers each and every call with the knowledge that they are the front-line representative for the client they are servicing.

“First impressions DO count”

Callers base their opinion of our organisation on the way we handle their call and the standard of service we provide. Our professionalism and excellence are measured by:

* Our willingness to assist the customer
* The degree to which we take ownership of their problem
* The professional manner of our team in dealing with their call

Customer Care expects the greatest commitment from all its team members and the highest degree of respect and professionalism towards ALL of its customers and clients. It is expected that all team members will make every effort to service its customers even if it means putting in extra time to complete a task. We believe in:

“Going the extra mile”