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Our Services
Worldwide Emergency Assistance Services
Call Centre Services
Security Services
Domestic Assistance Services
Worldwide Emergency Assistance
Imagine: You’ve been robbed. You have the “flu” and still not quite 100%. Now you have no money and no one understands English. You are suddenly really homesick. You know you have insurance and dial the reverse charge or toll free number.
This is not an uncommon scenario. Our services are targeted at finding a solution. Not everyone who calls will require financial assistance. Some will require referral to a doctor or embassy, others require emotional support and reassurance. Some may require their medical condition to be monitored overseas and some customers just need someone to listen. Customer Care frequently co-ordinates the transfer of customers by aeromedical evacuation to return the customer home or to a more appropriate medical facility when deemed medically necessary. Plans can be activated immediately with excellent results. Your safety is our main concern. The extent of the service provided is dependent on the needs of our customer.
Customer Care also provides a 24-hour interpreter service catering for over 100 languages. Complimenting this service are our Customer Care staff who between them fluently speak the most common languages including Mandarin, Cantonese, Korean, French, German and Indonesian.
Cost containment remains an integral component of Customer Care’s comprehensive medical assistance services. As such we have a department dedicated to cost containment.
The above services can also be provided to customers in the absence of a valid insurance policy.
Apart from emergency assistance services, Customer Care also provides a number of more traditional call centre services.
* Outbound Telemarketing
* Direct Response Telemarketing
* Consumer Help Lines
* Traveller’s Health Information Lines
* International Assistance Programmes
* Specialist programmes tailored to meet the unique client needs
Recent world events have shown that greater and unpredictable risks exist for the corporate, expatriate and leisure traveller. International travel is generally perceived to be less safe. The safety of our travellers is paramount. Through our long standing client relationships, Customer Care is able to facilitate the activation of International Security Networks to maximise the safety of our client’s customers.
In addition to many worldwide assistance services, Customer Care provides many domestic services ranging from:
* Medical & Travel Assistance Services
* Transport logistics to bring customer’s vehicle, motor home and/or pet home
* Referral services
* Roadside Assistance
* Message relay
* 24/7 access to dependable professional help
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