Our People

Customer Care’s success has been largely attributed to our ability to attract, develop and retain the highest performers. Our team is expanding, however currently consists of 40 dedicated Customer Care Service Representatives including 12 Registered Nurses. Our nurses hold various qualifications including Intensive Care, Critical Care, Accident and Emergency, Midwifery, Surgical and Flight / Aviation Nursing. Their skills are complimented by a dedicated Medical Director, Medical Consultant Specialists and Management Team. The net result is highly skilled, medically trained, professionals able to provide 24 – hour emergency assistance advice.

Our doctors boast specialities in Aviation Medicine. Furthermore, all of our Medical Consultant’s are active within the Australian Health System. In addition to our own team of medical specialists, we have contractual agreements with access to a variety of suitably qualified medical specialists in all the major disciplines as the requirements of a case may dictate.

Customer Care’s Registered Nurses manage medical cases 24 hours a day. Apart from their nursing experience, these nurses have extensive experience in the logistics of aeromedical transport planning and co-ordination. Furthermore, they regularly conduct medical retrievals, which involve the transportation of patients with conditions ranging from fractured limbs to the critically ill requiring life support.

To compliment our emergency assistance services is our dedicated in-house travel agent / agency. Having this service in-house greatly assists with flight ticketing, airline special handling requirements and clearance, booking of stretchers on commercial aircraft and the provision of wheelchair and porter assistance.

Our training standards are the envy of our industry and we boast a highly developed, enthusiastic and loyal core of Customer Care Service Representatives and Assistance Case Managers. Our staff retention is significantly higher than industry benchmarks and we are continually improving the support and training we give to our staff so that their on-going needs and expectations are met.