Our Partners

Customer Care provides domestic and international medical and travel assistance services to many highly respected insurers in Australia, namely:

MBF OVERSEAS TRAVEL INSURANCE
CHUBB INSURANCE
ACE INSURANCE
ACCIDENT & HEALTH INSURANCE
HARVEY WORLD INSURANCE SERVICES
COVER-MORE INSURANCE SERVICES

For further information about these services please click here

Customer Care Pty Ltd has a presence around the world, not only having relationships with thousands of worldwide providers but also being a member of The International Assistance Group, of which Customer Care Pty Ltd is the only Australian member.The International Assistance Group is a global network of independent assistance companies specialising in the provision of world-wide medical and travel assistance to business and leisure travellers, expatriate workers and multinational companies. 25 member companies, with 46 alarm centers

Instead of a centralised multinational, we are a networked group of assistance companies on five continents. Our strength lies in our flexible, knowledge-sharing structure. We can design both pan-European and world-wide assistance programmes, thanks to our overseas partners. Our size and market influence lets us negotiate the best terms from doctors, private medical structures, charter airlines, garages, couriers and other suppliers. We're proud of our network members' leadership in their respective markets, and can blend these assets into truly international, innovative assistance packages tailored to your needs.

The Group, comprised of 25 member companies throughout the world, combining shared global values with a comprehensive knowledge of local cultures. Along with the resulting benefits of flexibility and responsiveness come other strengths: sharing agent networks, negotiating purchasing power, exchanging knowledge and expertise, and setting global best-practice standards of service.

Now one of the world's foremost assistance networks, with correspondents in more than 200 countries, International Assistance Group SAS was formed in 2002 as a fully-owned legal entity to build on the long-lasting relationships between members and to co-ordinate their business activity.

The International Assistance Group recognises that quality is paramount to any client. It is our policy to provide an excellent, cost-effective, quality service to all clients and customers. Our approach is to set and monitor quality standards in all aspects of our operations and to continually review for improvements - whether they apply to analysis and planning, service, personnel or organisation.

The International Assistance Group is structured to ensure that service delivery, customer satisfaction, supplier quality, cost effectiveness, exchange of experience and product development are all continually monitored and improved with Board level input.

Our stringent entry criteria assess all aspects of service, financial stability and assistance experience of the applicant. We have agreed Global Operating Protocols and Procedures adhered to at all times to ensure consistency of service, wherever your customer needs assistance. Our shared Quality Standards ensure consistently high service levels.

Customer Care also provides assistance services within Australia on behalf of the following overseas companies to manage their customers in Australia and where necessary, to transport them to their home country:

* ARGENTINA - Omint S.A De Servicios
* AUSTRIA - Customer Care Solutions
* BRAZIL - Ike Asistencia
* CANADA - World Travel Protection
* COLUMBIA - Ike Asistencia
* DENMARK - International Health Insurance
* FRANCE - Garantie Assistance
* GREECE - Athens Assistance
* INDIA - Family Health Plan
* INDONESIA - AA International
* ITALY - Filo Diretto
* KUWAIT - GlobalMed Ltd.
* LEBANON - MedNet
* MALAYSIA - Asia Assistance Network
* MEXICO - IKE Asistencia
* MOROCCO - ISAAF
* NETHERLANDS - SOS International
* PHILIPPINES - AA International
* POLAND - Pol Assistance
* PORTUGAL - ADA Portuguesa
* QATAR - GlobalMed Ltd.
* RUSSIA - Global Voyager Assistance
* SAUDI ARABIA - GlobalMed Ltd.
* SINGAPORE - AA international
* SOUTH AFRICA - Netcare 911
* SPAIN - ADA Ayuda Del Automovilista
* SWITZERLAND - Medicall
* SYRIA - GlobalMed Ltd.
* THAILAND - AA International
* TURKEY - Remed Assistance
* UNITED KINGDOM - First Assist
* UNITED STATES OF AMERICA - On Call International
* VENEZUELA - Ike Asistencia

For further information on the International Assistance Group, click here.