Our Services

Customer Care provides emergency medical, travel and security assistance services to travellers, expatriate employees and credit card customers via corporate and leisure travel insurance policies and directly to corporations.

 

We also help organisations to manage the health and safety risks of their employees through a range of onsite medical services, telemedicine and preventative information services. More information on each of these services is detailed below.

 

Worldwide Medical Assistance

Customer Care provides medical assistance services to travellers, expatriate employees and credit card customers via corporate and leisure travel insurance policies and directly to corporations.

Worldwide Travel Assistance

Customer Care has a dedicated in-house travel agency. This ensures immediate access to any available seats, lower travel costs and faster re-ticketing.

Worldwide Security Assistance

In the event of a security incident such as a riot, political uprising, terrorist attack or natural disaster, putting travellers or expatriates at risk Customer Care provides 24-hour emergency assistance.

Traveller Tracking Service

Keep track of your employees around the world, based on their itineraries. Keep them informed of dangerous events as they unfold and ensure their safety if they are caught up in an unexpected event such as a terrorist act, transport accident or natural disaster.

Onsite Medical Services

Whether you need an appropriate first aid kit or a fully equipped and staffed medical clinic on-site, Customer Care can assist you to ensure your employees are adequately protected whilst working offshore especially in remote locations or countries with poor standard health facilities.

Telemedicine

Customer Care is the only assistance centre in the Southern Hemisphere able to support the Tempus IC unit facilitating the management of medical incidents in remote and challenging locations.

Medical Cost Containment

Our worldwide cost containment network means that our clients benefit from negotiated discounts and intercompany pricing and the savings are passed on to our customers.

Medical Helplines

From patient support and medication compliance for pharmaceutical companies to services for the aged, Customer Care is able to provide a cost effective outsourced solution. Contact us for information.

Concierge & Lifestyle Services

Customer Care provides a range of Concierge & Lifestyle services including motor and home assistance.

Inbound Assistance Services

Customer Care provides emergency medical and travel assistance to travellers into our region.