Members Only

Welcome to the Customer Care Corporate Protection Plan Members Area.

Customer Care's Corporate Protection Plan provides worldwide medical, security and travel advice, counselling and emergency assistance, 24 hours a day.

To access the online medical and security country and city guides and for information alerts specifically for your trip you will need to sign up here.

First time signing in?

Just enter the company membership code on your wallet card. (pop up box) – (if you do not have a membership card yet contact your membership program administrator or click here to email Customer Care (subject “Customer Care log in required”)

Already signed up? Log in here:

More information?

Download “making the most of my membership” brochure here


Stay informed whilst away from home with alerts directly to you inbox or mobile handset. Alerts can be tailored to the countries you are travelling to and for the period you will be away.

Security Risk Information

Access up-to-date, security risk information for 185 countries and 135 cities with country specific tips to help to keep you safe overseas.

Medical Information

Access online, up to date health information.

Find out what vaccinations are recommended for the countries you are visiting, stay informed on disease outbreaks, malaria risks and recommended precautions to keep you healthy overseas.

In an Emergency

Call Customer Care immediately on +612 8904 5686 to:

  • notify us if you have been unexpectedly injured or are in hospital
  • arrange hospitalisation
  • arrange a transfer if the local facilities are inappropriate
  • arrange a medical repatriation to get you home if you are unable to continue your trip
  • arrange payment guarantees for medical expenses
  • provide help if your security is at risk
  • request assistance in a major crisis or catastrophic event
  • contact your family or employer to keep them informed