Members Only

Welcome to the Customer Care Corporate Plan Members Area. Customer Care's Corporate Protection Plan provides worldwide medical, security and travel advice, counselling and emergency assistance, 24 hours a day.

 

Ensure you are well prepared before you head overseas. Just take a few minutes to:


     
 

Sign Up For Security Alerts

Stay informed whilst away from home with alerts directly to you inbox or mobile handset. Alerts can be tailored to the countries you are travelling to and for the period you will be away.

 

First time logging in? More

 
         Security Alerts      

 

 

 
 

Access Country Specific Risk Info

Access up-to-date, security risk information for 185 countries and 135 cities and access tips by destination to help to keep you safe overseas.

 

You'll need to have setup your own login first. More

 

 

 
   Country Security Risks

 

 

 
 

Health Information

Access online, up to date health information by country here.

 

Find out what vaccinations are recommended for the countries you are visiting, stay informed on disease outbreaks, malaria risks and recommended precautions to keep you healthy overseas.

 

 

 
      Health Information   

While away from home...



 

Medical & Travel Assistance

If you need assistance contact Customer Care on
+612 8904 5686


  • to speak to a nurse or doctor about a medical condition
  • to find a doctor, dentist or other medical facility
  • help with delayed baggage, cancelled connections
  • help with lost passports or credit cards
  • advice on your personal safety
  • finding a local legal service
  • telephone counselling to help you or your family cope with settling in to a new location overseas

 

 

 

 

In an Emergency

Call Customer Care immediately on +612 8904 5686 to:


  • notify us if you have been unexpectedly injured or are in hospital
  • arrange hospitalisation
  • arrange a transfer if the local facilities are inappropriate
  • arrange a medical repatriation to get you home if you are unable to continue your trip
  • arrange payment guarantees for medical expenses
  • provide help if your security is at risk
  • request assistance in a major crisis or catastrophic event
  • contact your family or employer to keep them informed