Medical Cost Containment

Effective cost containment is a fine balance between minimising costs without compromising on patient care. Through our worldwide cost containment network we can ensure that our clients benefit from negotiated discounts and intercompany pricing and the savings are passed on to our customers.


Customer Care will contain medical expenses incurred on behalf of policyholders or employees overseas in several ways:


  1. Contracts with specialist cost containment service providers
  2. Negotiated discounts with providers around the world
  3. The global buying power of the International Assistance Group, the largest emergency assistance organisation in the world
  4. Inter-member pricing with International Assistance Group companies

Through these means, Customer Care achieves savings of up to 60% on overseas medical expenses which are passed on to our clients.


Customer Care may charge a percentage fee on the nett savings achieved through a third party administrator or direct provider contract.