Frequently Asked Questions

Q. What type of assistance does Customer Care provide?
A. Click here for details.

Q. Can I hire Customer Care’s services privately?
A. Customer Care provides most of the services listed to private clients/customers. To clarify, the customer doesn’t need to have an insurance policy with one of our clients. A small case management fee may apply.

Q. Can I call Customer Care reverse charge from overseas?
A. The Customer Care team work around the clock and will always accept reverse charge calls worldwide.

Q. What range of services does Customer Care provide to travellers overseas and within Australia?
A. Click here for details.

Q. Can I get assistance from anywhere worldwide?
A. Yes. Once Customer Care has been contacted, the team will put the necessary assistance requirements into action. The nature and extent of assistance required is dependent on the customer’s requirements.

Q. Is Customer Care able to co-ordinate my transfer home should I need to return earlier than planned?
A. Customer Care co-ordinates the safe return of it’s customers to Australia on a daily basis. The boundary regarding coverage of costs is mainly dependent on the individual’s insurance policy in place at the time of the incident.

Q. Is Customer Care able to monitor the standard of medical care provided by some facilities overseas?
A. Customer Care has ongoing monitoring procedures in place to assess the extent and standard of care offered / delivered by medical facilities worldwide.