Customer Comments

The following comments were obtained directly from our customer’s and clients and reflect the high level of satisfaction they experienced through their utilisation of Customer Care’s Emergency Assistance Service.

“…excellent service provided by your team in assisting young John when he became seriously ill in USA recently”

“Kate calmed me when I was beside myself over the situation, and the way she spoke to me and reassured me was fantastic. She made me feel secure knowing that someone with such compassion and efficiency was dealing with my situation”.

“Rarely do people pass on compliments of excellent service and dedication, so we thought we would like to take this opportunity to do just that”

“On behalf of my daughter, I am writing to thank and congratulate you and your staff on the way her recent hospitalisation in Guatemala was handled by your company”.

“I rang Customer Care while in hospital and they were happy to deal with the hospital directly. That was wonderful as the bill was for 3500 DM”.

“Thankyou very much for the evacuation from Vanuatu, it is difficult to describe the fear and angst that a person feels when they are sick in an overseas and foreign place without hope of proper medical attention”.

“On behalf of my wife and myself, I would like to congratulate and thank your emergency assistance team for the caring and professional way they dealt with all matters when our son, Daniel became critically ill in San Francisco”.

“After being in Bali for only three days I fractured my knee, resulting in the need to return home. Your emergency assistance staff were excellent, also the follow-up at home”.

“I wanted to say a big thankyou to everyone at Customer Care for helping him and his wife back to Australia. He said that the nurses were great and that the phone calls he received from us in Australia every few days were a real pick-me-up”.