Concierge & Lifestyle Services

Customer Care delivers an infinite range of concierge and lifestyle services tailored to the needs of clients and their valued customers.

 

From arranging restaurant bookings to lifestyle experiences the Customer Care Concierge Service offers a personal assistant at the end of the phone for today’s busy professional. The experienced Customer Care Concierge team will provide expert assistance with theatre tickets, sporting events, concert tickets, gift ideas and purchasing, golf tee times, car services, restaurant recommendations and reservations.

 

Travel arrangements, private tours, trips and that last-minute reservation are all just a phone call or email away. The Customer Care team is available 24 hours a day for last minute requests or callers from overseas. Going away? Pet care, house sitting and child minding services can all be arranged.

 

Looking after elderly parents? Navigating the minefield of available services in the home or on a residential basis is confusing and time consuming, a personal concierge can help.

 

Just like a personal assistant the Customer Care concierge team saves customers valuable time.

 

Concierge Services add value to your products and services. Frequent flyer clubs, credit/debit cards and customer loyalty programs will all benefit from a concierge program designed and delivered by Customer Care. As with everything we do, Customer Care can tailor a program to your needs with tiered services to suit your different customer groups.

 

 

Roadside Assistance

Customer Care provides 24-hour roadside and home assistance in Australia and New Zealand.

In the event of a motor vehicle accident or breakdown, Customer Care is able to assist with:

 

  • Organisation of roadside assistance
  • Vehicle towing
  • Alternative means of transport for the driver and passengers
  • A replacement vehicle
  • Emergency accommodation
  • Return of the vehicle following repair

 

Home Assistance

Customer Care is able to provide home assistance services in Australia and New Zealand. A burst water pipe, a blocked toilet, storm damage, or just simply being locked out of the house are all common occurrences, very often happening outside of usual business hours. Finding a reliable trades person to attend right away, can challenging.

 

One phone call to the team at Customer Care, 24 hours a day will provide:

 

  • Telephone access to qualified, licensed and insured trades people to discuss your situation and provide immediate practical advice on what to do to minimise damage and disruption until help arrives
  • Arranging skilled and qualified trades people to attend to the emergency
  • Organisation of additional non urgent trades the next working day, or when required
  • Referrals to a wide range of qualified trades people such as plumbers, locksmiths, electricians for non emergency situation
  • Arrangement of emergency accommodation should the home become uninhabitable as a result of the damage.

 

The Customer Care team is available to call on when it is most needed, 24 hours a day, every day. Customer Care’s Home Assistance services are available in Australia and New Zealand.