CustomerCare is a global emergency assistance company, and a member and shareholder of the International Assistance Group® (IAG), the largest assistance organisation in the world.
Over 40,000 assistance cases annually
Together, our experienced team of around 165 full time staff includes nurses, doctors and intensive care specialists handle over 40,000 assistance cases annually and about 400 medical evacuations every year.
We assist in providing immediate and professional help for travellers in their time of need. With our 24-hour contact centre operating every day of the year, help is only a phone call away…
Over 20 years experience in CustomerCare
CustomerCare began as an independent company in July 1997, but many of our team members have been providing assistance services since 1988.
Corporate, travel, consulting and insurance
While CustomerCare provides assistance to travel, corporate and expatriate insurance policy holders, our services are not limited to the insurance arena.
We also provide our services directly to corporations, particularly those operating or intending to operate in remote or risky locations. We are here to help your company meet your duty of care obligations.