About CustomerCare

Trusted by over 3.8 million travellers

Customer Care provides 24-hour assistance services for medical, travel and security emergencies. We service corporate and leisure travel insurers and large corporations, directly. More than 3.8 million travellers trust their assistance needs to Customer Care each year.

Customer Care is a global emergency assistance company and a member and shareholder of the International Assistance Group, the largest assistance organisation in the world.


Customer Care’s experienced team of around 165 full time staff including nurses, doctors and intensive care specialists handle over 40,000 assistance cases annually with about 400 medical evacuations every year.

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Our People

Customer Care’s success has been largely attributed to our ability to attract, develop and retain the highest performers. Customer Care staff are carefully selected for their experience, service style, attitude and ability to help our customers in need.

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International Assistance Group

International Assistance Group® offers a global presence with 7,476 staff and 59 medical and roadside call centres around the world providing a large range of assistance services, of which emergency medical, health, travel safety and security….

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The Customer Care team receives many emails, letters and thank you notes from the thousands of leisure and business travellers helped each year. All feedback published below is reproduced with their permission.

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Customer Care is a leading international emergency assistance company providing 24 hour medical and travel assistance to policy holders of highly respected international travel and corporate insurance providers.

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Case Studies

Here’s an interactive snapshot of various initiatives and activities we have recently been completed or are underway in key regions around the globe.

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