Welcome

Customer Care Pty Ltd is a worldwide Medical & Travel Assistance Company. We commenced operating as an independent company in July 1997, however, the Customer Care team has been providing assistance services since 1988. Our history, experience and professionalism set us apart from our competitors as being the largest, most established, customer-focused assistance provider in the Southern Hemisphere.

Customer Care assists with the provision of immediate and professional help – both medical and travel related – for our customers and clients in a time of need. We operates a 24 hour “Alarm Centre”, 365 days per year for customers domestically and around the world. Help is only one phone call away!

The primary role of the Customer Care team is to enact the provisions of travel, corporate and expatriate insurance policies however the range of services provided by Customer Care is quite diverse and not restricted to the insurance arena.

Our vision statement “Focused On Delivering Excellence” is our corporate paradigm of service excellence. We live this everyday and our approach begins from the recruitment of the very best people through to our outstanding customer service delivery.

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