At CustomerCare, we’ve made it our business to provide exceptional care in exceptional circumstances. Through corporate and leisure underwriters and large corporations, more than 3.8 million travellers have access to our 24/7 medical, travel and security assistance services.

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Emergency Assistance

24 Hour Support:

+612 8907 5686

If contacting Customer Care from overseas, you can ring reverse charge at any time.

Members Area

Membership services to care for your travellers and expatriates, around the world and around the clock.

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Worldwide Medical

At CustomerCare, we’re here when you need us. We provide emergency medical, travel and security assistance for leading leisure and corporate travel insurers, government departments, multi-national corporations and more.

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In the event of a security incident such as a riot, political uprising, terrorist attack or natural disaster putting travellers or expatriates at risk Customer Care provides 24-hour emergency assistance.

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Terrorism, natural disasters and unexpected illness or injury can happen anywhere, any time. Our Corporate Plans are designed to protect your people overseas.

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Corporate Plans

Customer Care’s Corporate Protection Plan provides:

  • Emergency, 24/7 travel and medical assistance
  • Access to our extensive global network of clinics, hospitals, air ambulances, travel and transport providers
  • Urgent evacuation for medical or political reasons, including war or terrorism
  • Up-to-the-minute global security information whilst travelling – online or sent by email or SMS
  • Online resources to prepare your employees for travel, reducing their risk of illness or injury whilst overseas
  • Telephone counselling services for personal crises

Our Services

Customer Care provides emergency medical, travel and security assistance services to travellers, expatriate employees and credit card customers via corporate and leisure travel insurance policies and directly to corporations.

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CustomerCare – That’s What We’re Here For

“We come from a belief that medical assistance is more than just cover, it’s care; a passion to uniquely and brilliantly help people in often difficult and confronting situations”